Privacy Policy

Last updated: April 2026

Who We Are

Greenshoots Media is a digital agency based in Bateau Bay, Central Coast, NSW 2261, Australia. We build websites, AI chatbots, web applications, and provide SEO and hosting services.

Contact: brad@greenshootsmedia.com.au | 0408 638 596

Information We Collect

We may collect the following information:

Contact information — name, email, phone number, business name (when you book a call, submit a form, or use our SEO audit tool)
Website analytics — we use Fathom Analytics, a privacy-focused analytics service that does not use cookies or track personal data
Chatbot conversations — messages exchanged with our AI chatbot, which may include contact details you voluntarily provide
IP addresses — hashed for rate limiting purposes only; we do not store raw IP addresses

How We Use Your Information

To provide our services (websites, chatbots, SEO audits, hosting)
To respond to your enquiries and communicate about your project
To send SEO audit reports you request
To capture and follow up on leads from our chatbot service
To improve our services and website

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

Service providers — hosting (Hostinger), analytics (Fathom), AI processing (Anthropic Claude) — only as needed to deliver our services
Legal requirements — if required by Australian law

Data Security

We take reasonable steps to protect your personal information, including:

HTTPS encryption across all our websites
API keys encrypted at rest (AES-256-CBC)
IP addresses hashed (SHA-256) before storage
Session security with httponly, samesite, and secure flags

Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications

To exercise these rights, contact us at brad@greenshootsmedia.com.au.

Cookies

We use Fathom Analytics which does not use cookies. Our chatbot widget uses a session identifier stored in your browser. We do not use third-party tracking cookies.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact

Greenshoots Media
Bateau Bay, Central Coast, NSW 2261
Email: brad@greenshootsmedia.com.au
Phone: 0408 638 596