AI Chatbots for Small Businesses That Turn Visitors Into Customers
A website AI chatbot that answers from your own content 24/7 and captures qualified leads.
An AI chatbot for small business websites in Australia. It answers visitor questions 24/7 from your own content, captures qualified leads and sends them to you, while you get on with the work.
It doubles as a round-the-clock customer service chatbot, fielding common enquiries so you are not tied up answering the same questions. Greenshoots sets it up and looks after it from Bateau Bay on the Central Coast, NSW.
How It Works
Getting your chatbot live is easier than you think. We handle the heavy lifting so you can focus on your business.
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We Scrape & Build Your Knowledge Base
Our onboarding system scrapes your website and extracts your services, pricing, FAQs, and policies into a structured knowledge base automatically. No manual data entry needed.
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Your Chatbot Goes Live
Add one line of code to your website, or we add it for you. We set the colours, name and personality to match your brand.
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Leads Captured 24/7
Your chatbot engages every visitor, answers questions intelligently, and captures qualified leads around the clock. Leads are sent straight to your inbox with the full conversation summary.
Knowledge base built from the site
- Services
- Pricing
- FAQs
- Policies
- Contact details
GreenshootsAI assistant10:12 pm
Hi, do you do chatbots for tradies? I'm a sparky on the Coast.
We do. It learns your services, areas and prices from your website, then answers enquiries around the clock, even while you're on a job.
What does it cost?
It sits on managed hosting from $30 a month. The Starter chatbot add-on is +$15 a month for 250 messages, so $45 a month all up.
Good. Can someone give me a call tomorrow?
Happy to. Leave your details and Greenshoots will get them with this chat.
Greenshoots chatbot10:14 pm
New lead: Sam, electrician, Central Coast
Wants a chatbot for an electrical business. Asked about pricing: hosting plus the Starter add-on. Would like a call tomorrow.
Full conversation included, 6 messages EXAMPLE
An example conversation on our own site. The visitor is made up; the prices are real.
Everything You Need to Engage & Convert
A complete AI chatbot solution packed with features designed to grow your business.
24/7 Availability
Never miss a customer enquiry again. Your AI chatbot works around the clock, engaging visitors at any hour, including weekends and holidays.
Lead Capture & Qualification
Automatically collect contact details, qualify leads based on your criteria, and send them straight to your inbox or CRM so you never miss an opportunity.
Custom Knowledge Base
Use our intuitive knowledge base editor to teach your chatbot about your business. Add FAQs, product info, pricing, and policies with ease.
Set Up for Your Industry
We set your chatbot up for your kind of business, whether that's trades, real estate, healthcare or hospitality, using your own website and the questions your customers really ask.
Real-Time Analytics Dashboard
Track conversations, monitor lead quality, measure conversion rates, and gain actionable insights into what your customers are asking about most.
Easy Brand Customisation
Match your chatbot to your brand perfectly. Customise colours, fonts, avatar, greeting messages, and conversation tone to create a seamless customer experience.
See It Live On Your Website
A sleek, non-intrusive widget that sits in the corner of your site, ready to engage any visitor the moment they need help. It feels like a natural part of your website, not an add-on.
What a chat turns into
A sample business in the client portal. The visitor leaves their details in the chat and the lead lands on the enquiries list. Made-up data. Press Try ours now to open the real widget on this site.
Practical support for your customers
Answer routine questions, collect enquiries and help visitors find the next step. We configure the chatbot around your content and review how it performs for your business.
EnquiriesCapture the detailsCollect contact details and the reason for an enquiry
24/7Customer EngagementInstant responses at any hour, every day of the year
GuidanceHelp visitors find their wayPoint customers to relevant services, pages and contact options
AnswersYour business knowledgeUse your approved content to answer routine questions
Chatbots for Australian Industries
We set each chatbot up for the way that kind of business works, from tradies and real estate agents to medical practices and hospitality venues.
Chatbots for Australian Tradies
Plumbers, electricians, builders, and landscapers across Australia are losing leads when they can't answer the phone on-site. A smart chatbot captures job enquiries, provides instant service information, and books callouts, so you never miss work while you're up a ladder or under a house. Suits sole traders and growing businesses alike.
Chatbots for Real Estate Agents
Property buyers and renters browse listings outside business hours. A smart chatbot answers property enquiries, qualifies buyer and renter leads, schedules inspections, and provides listing details instantly, so your agency captures every serious prospect. Ideal for sales agents and property managers across Australian metro and regional markets.
Chatbots for Healthcare
Medical practices, dental clinics, and allied health providers spend hours fielding repetitive phone calls. A smart chatbot answers service questions, provides clinic hours and location details, and directs patients to the right practitioner, helping visitors find routine information before they call. Especially valuable for busy practices juggling walk-ins and phone enquiries.
Chatbots for Hospitality
Restaurants, cafes, hotels, and event venues receive the same questions hundreds of times a week. A smart chatbot handles booking enquiries, shares menus and availability, answers guest FAQs about parking, dietary options, and facilities, and promotes special offers, freeing up your staff to focus on the guest experience.
Chatbots for Professional Services
Accountants, lawyers, consultants, and agencies need to qualify leads before investing time in calls. A smart chatbot pre-qualifies prospects by asking about their needs, budget, and timeline, then captures their details and books discovery calls, so you only spend time on leads that are a good fit.
AI Chatbots for Retail & E-Commerce
Online and brick-and-mortar retailers lose sales when customers can't find answers quickly. An AI chatbot guides shoppers to the right products, answers stock and shipping questions, handles returns information, and recommends related items, acting like your best sales assistant, available around the clock.
Simple monthly pricing
Every chatbot sits on our managed hosting, and a hosting plus AI chatbot bundle starts at $45 a month, GST included. You choose the message allowance that suits you and can move up or down later. Monthly plans have no lock-in.
There are no overage charges. Your chatbot is not cut off if a busy month goes past its allowance: we keep an eye on usage and talk to you about moving up a tier if it keeps happening.
For every tier, the setup fee and the annual discount, see the full AI chatbot cost breakdown on our pricing page, where you can build and price your own bundle.
Why Choose Greenshoots Media
We are not a generic chatbot platform. We are an Australian digital agency that builds, manages, and optimises your AI chatbot as a hands-on service.
Australian Owned and Operated
Greenshoots Media is based in Bateau Bay on the Central Coast of NSW. All pricing is in AUD with GST included, and support runs during Australian business hours.
Powered by Claude AI
Not a generic chatbot builder. Your chatbot runs on Anthropic's Claude AI and answers from a knowledge base built from your own business content.
Bundles from $45/month
Choose the support that suits your business. A hosting plus AI chatbot bundle starts at $45/month AUD (managed hosting from $30/month plus a chatbot add-on) with no lock-in on monthly plans.
Fully Managed Service
We handle everything: setup, knowledge base creation, ongoing optimisation, and support. You do not need any technical skills. We build it, you benefit from it.
Set Up For You
Our onboarding tool reads your website and drafts your knowledge base. We check it before it goes live, then one line of code puts it on your site.
A website AI chatbot where wrong answers matter
East West Conveyancing is a small conveyancing firm. Visitors ask legal questions, and a wrong answer is a legal problem. We rebuilt their website and added an AI assistant with a cited search over about 1,137 sections of NSW law, government pages and FAQs. A check in the code drops any quote that is not found word for word in the source.
124chat conversationsFrom 15 April to 29 October 2026
11chat leadsEvery one delivered to the firm, alongside 81 contact form leads (form tracking began July 2026)
No AIin the calculatorsThe staff settlement calculators use exact whole-cent maths, on purpose
Greenshoots delivered a website well beyond what we expected - including a bespoke conveyancing law search engine - and the AI chatbot has measurably increased enquiries while reducing the time our team spends answering routine questions by phone. A genuinely outstanding result.
Read the East West Conveyancing case study · Visit their live site (opens in a new tab)
The Privacy Act and your visitors' data
A chatbot collects names, numbers and questions from your customers, so it has to be handled properly. Our service agreement spells it out in plain terms.
Privacy Act 1988
We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles. We never sell your data.
Where messages go
To answer a visitor, their messages are sent to the AI provider, Anthropic, for processing. Anthropic is outside Australia, including in the United States. We tell you this upfront, and we choose providers that do not use the data to train their AI models.
Stored and protected
Conversations and leads are stored on our infrastructure. API keys and sensitive credentials are encrypted at rest with AES-256.
Your privacy policy
Your website's privacy policy needs to mention the chatbot, what it collects and the overseas processing. If there is ever a data breach affecting your data, we tell you within 72 hours.
AI chatbots on the Central Coast
Greenshoots is based in Bateau Bay, so if your business is on the Central Coast, help is a phone call away on 0408 638 596. We build the chatbot's knowledge from your own website, configure it around your content and review how it performs for your business. Businesses anywhere in Australia get the same service.
If your website needs work before a chatbot goes on it, see our web design for Central Coast businesses.
What Is an AI Chatbot for Business?
An AI chatbot for business is a software tool embedded on a company's website that uses artificial intelligence to converse with visitors in natural language. Unlike rule-based chatbots that follow scripted decision trees, AI chatbots powered by large language models (LLMs) like Claude can understand context, handle complex questions, and provide personalised responses based on a business's specific knowledge base.
Greenshoots Media's AI chatbot solution combines Anthropic's Claude AI with a custom knowledge base built from your website content. The chatbot operates 24/7, answering customer questions, qualifying leads, and capturing contact information automatically, giving visitors another way to get help alongside your team.
Results depend on your website traffic, content and customer needs. We use conversation and enquiry reporting to identify what is working and what needs improving. At Greenshoots Media you build your own bundle of hosting, chatbot and support, and only pay for what you use.
Frequently Asked Questions
Common questions about our AI chatbot service for Australian businesses.
A hosting plus AI chatbot bundle starts at $45 AUD per month, GST included. Every bundle starts with managed hosting, then you choose the chatbot message allowance that suits you. Monthly plans have no lock-in. See every tier and build your bundle on our pricing page.
During onboarding, our AI-powered system scrapes your website pages and uses Claude AI to extract structured information about your services, pricing, contact details, FAQs, and policies. This information is compiled into a knowledge base that powers your chatbot's responses. You can review and edit this knowledge base at any time through your client dashboard.
When a visitor shares an email address or phone number in the chat, the chatbot shows their details on a card and asks them to send them. Sent leads are saved in your dashboard and emailed to you straight away, with the full conversation for context. The chatbot never emails your visitors, so the reply always comes from you.
Greenshoots Media chatbots use Anthropic's Claude AI (Haiku model) for generating responses. Unlike generic chatbots, each response is grounded in your business-specific knowledge base, ensuring accurate, relevant answers. The system prompt and knowledge base are included with every conversation, so the AI always has your business context.
It depends on your business. Our onboarding tool reads your website and drafts your chatbot's knowledge base, then we check and tune it before it goes live. Putting it on your site takes one line of code, and we can add it for you. We'll give you a timeline when we talk.
We serve businesses across all industries in Australia. Our most common clients include trades and construction companies, real estate agencies, healthcare practices, hospitality venues, professional services firms, and retail businesses. Any business with a website that receives customer enquiries can benefit from an AI chatbot.
Conversations and leads are stored on our infrastructure, with API keys and sensitive credentials encrypted at rest. To write each answer, visitor messages are sent to the AI provider, Anthropic, which is outside Australia, including in the United States. We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles, and the details are in our service agreement.
Yes. Greenshoots Media is an Australian business based in Bateau Bay on the Central Coast of NSW. All pricing is in AUD, and support runs during Australian business hours.
Yes. You can see a live demo right now: the chat widget in the bottom right corner of this website is powered by the same technology. Get in touch and we'll show you exactly how it would work for your business.
Ready to Transform Your Customer Experience?
Capture more leads and answer customers around the clock. Talk to Greenshoots about an AI chatbot for your business, or try the one on this page first.